Areas of Practice

Technology Transformation

 

  • *NEW* Oracle SFP Implementation Services

  • Technology assessment & business case development/validation

  • Integrated roadmap development (people, process, systems)

  • Future-state design, high-level business requirements gathering & documentation

  • Vendor capability evaluation, selection, & negotiation

  • Implementation partner/strategic integrator evaluation & selection

  • Project planning & implementation management

  • User acceptance test case development

  • Change management & readiness assessment

  • Staff training & development

  • Technology transition support & issue resolution

Student Engagement Support

 

  • Student contact center development & management services

  • Student contact center technology assessment, selection, & contract negotiation

  • Organizational design & human capital management

  • Insource vs outsource strategy evaluation

  • Shared services implementation - quality assurance, knowledge management, compliance, training

  • Workforce management strategy & process development

  • KPI development & performance reporting dashboard

  • Performance assessment & improvement strategies

  • Cost containment through RPA, self-service, chat bots, etc.

Enrollment Management

 

  • Third-Party Servicer Guidance: Part 1 & Part 2

  • Student Engagement Framework

  • Student inquiry management best practices

  • Prospective student conversion and onboarding

  • Student retention, persistence, & reengagement optimization

  • Student advisement performance dashboard development 

  • Targeted performance diagnostics

  • Predictive analytics integration

  • Service delivery design

Student Financial Services

 

  • Specialists in Vocado/Oracle SFP implementations

  • Title IV administration, process optimization, continuous monitoring

  • Bad debt, accounts receivable, & collections management optimization

  • Streamlining of financial aid document collection & processing

  • Comprehensive Title IV repayment management strategy implementation

  • Scholarship & institutional grant strategy development

Student Experience

 

  • Establishing a voice of the student program (NPS, CSAT, etc.) 

  • Distilling student feedback into digestible themes and actionable insights

  • Competitor shopping and reviews

  • Developing a closed loop student feedback process

  • Implementing support services (quality assurance, training, compliance)

  • Embedding a student experience practice into daily operations