Meet the Team

Managing Partner

With more than 20 years of higher education experience Kyle has led high performing teams at institutions in enrollment management and business technology integration. He is passionate about student experience and human capital development. Over his career Kyle has led multiple, successful business transformation projects to grow new enrollments, improve retention, increase operational effectiveness in contact center operations and business process automation.

Areas of expertise: University Transformation, Enrollment Management, Title IV, Contact Center Operations, Student Contact Strategies, Oracle/SFP/Vocado, Regent, Campus Management/Anthology, Salesforce, Blackboard, Canvas, Five9, Genesys, Verint

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Managing Partner

With 26 years of higher education experience Jennifer has led high performing Title IV contact centers and backend operation teams at multiple universities. Throughout her career she has leveraged her analytical and problem-solving skills to focus on key initiatives within the organization, streamlining, improving, automating processes, and guiding strategy development leading to improved operational effectiveness with a focus on quality and compliance.

Areas of Expertise: Project Management, Process Improvement, Change Management, Quality Assurance, Knowledge Management, Training & Coaching, Regulatory Compliance, Business Requirement Gathering & Documentation, Title IV, Oracle/SFP/Vocado, Campus Management/Anthology

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Managing Partner

With over 20 years of higher education experience Dustin has led business units from business intelligence and data science to university operations. He brings an interdisciplinary view to problem solving developed from his experience. Dustin has led operational transformation initiatives including telephony migrations, CRM implementations, and predictive analytics programs resulting in revenue growth while reducing costs.

Areas of expertise: Systems Implementation, Forecasting, Business Insights & Analysis, Reporting & Analytics, Vendor Selection & Management, Contract Negotiation, Contact Center Operations, Salesforce, Five9, Genesys, Verint

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